Shipping policy

Store Pickup

Orders selected for local pickup must be collected within 7 days of purchase. Please ensure timely pickup, as storage beyond this window is not guaranteed unless previously arranged. A storage fee of $50 per day will be applied for each day an item remains uncollected beyond our 7-day hold period.

Please contact us at pickup@homebyjulianne.com to schedule your pickup.

All pickups are by appointment only.

Delivery

Our delivery partners specialize in transporting antique and heirloom furnishings and understand the careful handling required for unique and irreplaceable pieces. Your furniture will be carefully wrapped and padded for transport, brought inside to the first floor of your home or business, placed in the room of your choice, and packaging materials removed. 

Basement or Secondary Level Delivery

If your piece needs to be delivered to a basement, second story, or upper level, please contact us prior to purchasing. Stair carries, tight turns, and specialty placements may require advance approval, additional movers, or an additional delivery fee.

We want to ensure a smooth and safe experience for both your home and the furniture.

Delivery Timeframes

Delivery typically ranges from 4–8 weeks, depending on your location and route scheduling. Because we coordinate specialized antique transport, we prioritize safe and efficient route planning over expedited freight handling.

Once your piece is en route, you will be contacted directly by the delivery team to coordinate a delivery window.

Delivery Notes & Expectations

Our delivery routes are organized by region to provide safe and efficient nationwide service. While we strive for accuracy, delivery timeframes and scheduled windows may occasionally shift due to weather, traffic, route changes, or other unforeseen circumstances.

We appreciate your flexibility and understanding throughout the delivery process.

Damages & Claims

In the rare event that an item is damaged during shipping, please inspect the piece upon arrival and contact us immediately at claims@homebyjulianne.com.

We will work with you and the delivery carrier to document the issue and assist with the appropriate claim process.